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The Operational Excellence Show

Aug 14, 2020

My guest today is a lady I absolutely admire! She founded a boutique operations management firm 15 years ago and to date serves CEO’s of Small Businesses but also C-Suite Executives as a consultant to instil operational excellence in their businesses! Alicia reviews her clients’ business infrastructure by using her very own Kasennu Framework for Business Infrastructure. Wow - She will tell us a story two!

Alicia is the host of the weekly Business Infrastructure: Curing Back Office Blues podcast. She also authored a two time Amazon bestseller book “Behind the Facade: How to Structure Company Operations for Sustainable Success! 

Alicia and I only met a couple of months ago - but we hit it off! There are people who’s path you cross - and you simply click with them Alicia is one of these people. 

Her mantra is simple and applies to everything she does: "Leave it better than you found it."


• 𝗖𝗘𝗢𝘀 𝗼𝗳 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀:

𝗖-𝗦𝘂𝗶𝘁𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲𝘀:

𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝗔𝗴𝗲𝗻𝘁𝘀 & 𝗘𝘃𝗲𝗻𝘁 𝗣𝗹𝗮𝗻𝗻𝗲𝗿𝘀:

𝗣𝗼𝗱𝗰𝗮𝘀𝘁 𝗛𝗼𝘀𝘁𝘀 & 𝗣𝗿𝗲𝘀𝘀:

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