Preview Mode Links will not work in preview mode

The Operational Excellence Show

Jul 27, 2022

This interview with the amazing Eleanor brought me massively outside my comfort zone!

I am very much a process driven leader, firmly believing in following due process moves the needle and gets stuff done. But what about our intuition? What about the heart? Do I give myself room to think “outside the box” - and...

Jul 20, 2022

In this episode we look at the different types of Hybrid working models, a term that has become well known in not just in the CX sectors but across all industries. We examine the various factors to take in to account when searching what is right for your business & your people.

It's an important topic that we all need...

Jul 13, 2022

Wouldn’t it be amazing if you could supercharge your customer experience by deploying a multilingual Chatbot or live chat across all service channels you have got in your business!

Yes - it would but….. - Stop right there!

Andy Wilkins and his team thought about this Chatbot and Chat technology long and hard. He...

Jul 6, 2022

This interview couldn’t come any timelier!

CEO’s are tired and exhausted after the Covid Pandemic, now they face the economic downturn, the increasing costs of serving their customers, shrinking budgets and the list goes on! What a CEO needs is resilience! But ironically resilience needs building and it’s not...