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The Operational Excellence Show

Jan 27, 2021

Today’s Leading Lady is Paula Kennedy Garica, Vice President of Concentrix, an award winning global outsourcing solutions provider.

Paula started her career in the contact centre world as Sales Manager in BTNI before moving into the outsourcing space and serving well known service providers such as Teleperformance,...

Jan 20, 2021

Shannon Burch, Director of Western Financial Group and Co-Founder of Brilliantly Forward 

This week's Leading Lady is Shannon Burch, a banker through and through! Shannon can look back on a long standing career in Banking and Customer Service! She served CIBC as Vice President, as Director of Business Solutions...

Jan 13, 2021

Amal Hassan, Founder and CEO of Outsource Global, Nigeria.

The very first guest in this exciting Leading Ladies Series is Amal Hassan. 
Amal Hassan is a leading Nigerian technopreneur with diverse interests across different technology verticals. In 2003, Amal set up the first organized ICT training institute in...

Jan 6, 2021

On 01 January 2021 the UK leaves the EU and we are facing new ways of doing business in our contact centres. We have had 4.5 years to prepare for this moment!

In this episode I’m looking at what you need to do for your people, your processes and how to safeguard your profit in the post EU world! Although, at the time...