Dec 9, 2021
With his extensive Financial Qualifications and operational experience in the Financial Services and Banking Sector, Mark founded Debt-IN (Now Capability Working Capital Solutions) in 2008. His hands-on approach, keen operational insight and extensive financial qualifications and experience saw the need to expand...
Dec 3, 2021
I’m delighted to welcome back my dear friend
Alicia Butler Pierre! You remember Alicia from our discussion in
2020 (Episode 30 of the Operational Excellence show) - where we
spoke about the importance of Operational Structure for Sustainable
Today’s discussion is very much centred around the fact that the...
Nov 25, 2021
Welcome to part 3 of the people / process / profit mini series!
In today's show we are diving into the third P - Profit - in the CX space!
Operational Excellence / Customer Service and Customer Experience typically scream COST! Yet - When I speak to clients I am putting a lot of emphasis on the fact that a well...
Nov 17, 2021
Today we are diving into the second P in the
People - Executing Process - Amplifying Profit - the 3 P’s I am
referring to regularly!
My guest today is Mark Buckley of MXB consultancy and Associate Director of Rutz Consulting!
We are diving into operational delivery best practice! You will learn how to discover...
Nov 10, 2021
Today we are kicking off a 3 part Series under
the Header Leading People - Executing Process - Amplifying Profit -
the 3 P’s I am referring to regularly!
My guest today is Teresa Robertson of Endrick Consulting and Associate Director of Rutz Consulting!
Everything in any business starts with people! In the new...