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The Operational Excellence Show

Feb 28, 2020

I recently looked into the importance of the customer journey, measuring customer experience or customer effort. 
Interestingly - very few articles acknowledged that operational excellence plays a big part in this! Find out why.

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Feb 21, 2020

As a manager, in charge of people with serious illnesses, it is your responsibility to ensure there is an open communication line with your employee.

But… you don’t know what to say? I know it can be difficult. Today we dive into the options you have got to make your employee feel supported and valued, despite...

Feb 13, 2020

Are you of working age and going through a cancer trauma? Or any other long term sickness, preventing you from going to work? And you are wondering how to communicate with your manager, your peers?

You are not alone!

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Feb 12, 2020

When contact centers - or as they were then called, call centers started in ernest, everything was done the old fashioned way. Remember faxes? Or Telephones with a receiver? Or having to raise your hand to go to the toilet?

In today’s episode we examine how the contact centre industry has changed - or… has it...

Feb 12, 2020

Do you wonder whether it is possible to have a contact center career? Do you think it’s impossible to be successful in the long run in this highly pressurised environment?

In today’s episode I share with you how I started out and eventually created my own business in the industry!

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