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The Operational Excellence Show

Jul 31, 2020

When this episode gets aired in August - I will be in Switzerland, staying with my family for the first time in 4 very long months. I can’t wait for this - and of course, to ensure I can take time out I have been batch recording podcast episodes so that you, my wonderful listeners don’t miss out. 

In Episode 25 -...

Jul 24, 2020

In Episode 24 I touched on employee survey data very briefly with Dave D’Arcy, who - like me - is an operational generalist with a big heart for his teams.

My guest today picks up on the topic of employee survey - and how you can put your data to work! 

Teresa and I got to know each other through work and a...

Jul 17, 2020

Quite often we know what the problems are. We just don’t have the time, the energy or the resources to work on them all at the same time.

That’s where FAB Solutions and Garry Gormley - the contact center specialist can help! 

Do you want your customers to say amazing things about your service?

Are your processes...

Jul 10, 2020

Hello everyone! This is episode 25! We are listened to in 34 countries and by the time this episode airs we will have surpassed 1000 downloads! 
One of our raving fans - Morris - said recently “A brilliant series of podcasts! Marianne Rutz has built some of the best content available “ - Thank you Morris!...

Jul 3, 2020

My guest today is Dave D’Arcy - the Senior Director International Care and Tech Support with Vonage.

Dave very candidly shares his initial first job in the industry - where all he knew was “wanting to wear a suit” and how he ended up starting up what we now would call a customer retention campaign for his then...