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The Operational Excellence Show

Feb 23, 2022

How does a Basketball Player make it to the top of a very well known outsourcer in the Netherlands?

My guest today is Nuno van Dunem da Costa, who’s sporting career and professional customer management career are an absolute inspiration!

We are chatting about Nuno’s ambition and drive to succeed - as player of the...

Feb 16, 2022

I love showcasing successful Contact Centre leaders - especially those who started in the industry as an advisor or team leader! Today’s guest is an absolute inspiration…. Marianne Withers is the CEO of the Verity Centre - a british boutique contact centre and business solutions consultancy!

Mariannne started her...

Feb 9, 2022

Guess what happens when you meet at Waitrose’ wine bar at KingsCross…. You end up working with the #Ateam and are going to win the best Outsource Contact Centre of the Year Awards at the European Contact Centre and Customer services Awards 2021!

Speaking to William about Customer Management  is just pure joy!

Feb 2, 2022

Today you are in for an absolute treat!

I’ve invited two of my business Besties, Bertine Crèvecoeur and Alicia Butler Pierre to discuss the Power of Collaboration!

As we come out of the Pandemic - one thing we all learned is “thinking out-side the box” and working together for the greater good.

Women do this...