Preview Mode Links will not work in preview mode

The Operational Excellence Show

Feb 1, 2023

My Guest today is Marybeth Gregg, the Founder and President of The International Centre for Women’s Leadership and Author of Bestseller “How to soar with a broken Wing”.

International consultant, coach, author, entrepreneur, mother, great friend, fun seeker, and adventurer. Marybeth Gregg is the President and...


Jan 26, 2023

When was the last time you experienced excellent customer service?

In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for the better of the customer. 

In my research, I stumbled upon a Forbes article that was released in December 2022,...


Jan 19, 2023

We all have difficult times in service delivery! And guess what, delivering a service is inconvenient!

But what when your vision is clouded, when you feel lost, a fraud, hurt, joyless or simply just had enough? 

In this episode we talk about perspective gained from looking back with a grateful heart. 

I share with you...


Jan 11, 2023

My guest today is the co-founder of Tango! Not the Dance! Or a Dance Studio…. But an amazing tool to map out & write out processes in your organisation!

In our Contact Centre Industry we live and breath processes and process improvements! We love it, I love it! Yet when it comes to documentation of said processes;...


Jan 4, 2023

Happy 2023 listeners!

After the festive holidays & as everyone around the world starts to think of their new years resolutions it got me thinking about & the daily 15 minute fix to success. 

Today I revisit & recap on an earlier episode where I discussed how there should be ONE hack we must all do every single day! If...