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The Operational Excellence Show

Mar 30, 2022

The very day before the first lock-down was introduced in the UK, Ellen Wakelam, director of “in the Welsh Wind” signed a lease on a pub - to house her new business venture! In today’s Episode Ellen talks candidly how she and her husband decided to follow a dream, waking along the Welsh Coast - which then resulted...

Mar 24, 2022

At Rutz Consulting we help our clients to optimise the out-put of their workforce, yet still offer plenty of training & coaching. And of course ensure that breaks, weekends, holidays are taken - in other words we offer a deep dive into Workforce Management, which often ends up in a Workforce Management and Planning...

Mar 16, 2022

Today - I’m taking you behind the scenes of Rutz Consulting! I dive into how I went from an employee to freelancer to CEO of my own consultancy business & the many challenges I faced & learned from along the way.

Often I get asked…. How did you do it?

In this episode I reveal some of the hurdles I came across from...

Mar 9, 2022

I’m joined by a very special guest this week: Gregorio Oglioni. Gregorio is CCXP Certified and has been in customer experience for a long long time!

Gregorio is one of the very few experts, linking customer experience directly to your P&L!  We are discussing this link  in our interview today - something a lot of...

Mar 2, 2022

I’m delighted to welcome back my dear friend Joy Bains. Remember, she was my very first guest in 2020 - Episode 7 which aired on 13th March 2020!

Joy is, hands down, one of the best Project and Programme Managers I know.
Why is that - you might ask?

She always starts her assignments with…. Getting to know...