Jun 29, 2022
We are manoeuvring through difficult economic times!
Geopolitical challenges we can’t impact directly are making our service delivery difficult. So many Ops leaders have been asking me - what can we do for our teams? How do we lead? How do we show up (Remember Episode 100?)
Today I’m taking you through 9 Ways to
be...
Jun 22, 2022
I’m joined today by Founder and CEO of
Hollywood Browzer Beauty - Amy Anzel!
You
might wonder what Dermaplaning, hair removal and exfoliation tools
have got to do with operational excellence! Let me tell you -
Hollywood Browzer’s Trust Pilot Rating in Summer 2021 was bad -
just very bad, 1 star reviews consistently...
Jun 15, 2022
Finances and financial viability of a business are hugely important and yet we seen to be reluctant to speak about the ins and outs of staying on top of your financial performance!
Very often this starts with simply not knowing or not having clarity of your offering! Your service! Now that’s pretty fundamental! Paul...
Jun 8, 2022
Imagine being told by your dad - “you go and help your mother”. Normal, no big deal!
Well
- it is if your mum is the CEO of a distruper BPO in
Rumania.
Alexandra fell into the contact
centre industry…. 15 years on she is going
strong!
She
learned to manage operational delivery and excellence through a
number of...
Jun 1, 2022
This is Episode 100 of the Operational Excellence Show - and I couldn’t be any prouder of myself and my guests for having it made thus far! I recorded this podcast just before my birthday - reflecting on yet another year on this earth and another year in business.
What did I do to
get this far? Actually, I don’t...