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The Operational Excellence Show

Jun 29, 2022

We are manoeuvring through difficult economic times!

Geopolitical challenges we can’t impact directly are making our service delivery difficult. So many Ops leaders have been asking me - what can we do for our teams? How do we lead? How do we show up (Remember Episode 100?)

Today I’m taking you through 9 Ways to be...

Jun 22, 2022

I’m joined today by Founder and CEO of Hollywood Browzer Beauty - Amy Anzel!

You might wonder what Dermaplaning, hair removal and exfoliation tools have got to do with operational excellence! Let me tell you - Hollywood Browzer’s Trust Pilot Rating in Summer 2021 was bad - just very bad, 1 star reviews consistently...

Jun 15, 2022

Finances and financial viability of a business are hugely important and yet we seen to be reluctant to speak about the ins and outs of staying on top of your financial performance!

Very often this starts with simply not knowing or not having clarity of your offering! Your service! Now that’s pretty fundamental! Paul...

Jun 8, 2022

Imagine being told by your dad - “you go and help your mother”. Normal, no big deal!

Well - it is if your mum is the CEO of a distruper BPO in Rumania.
Alexandra fell into the contact centre industry…. 15 years on she is going strong!

She learned to manage operational delivery and excellence through a number of...

Jun 1, 2022

This is Episode 100 of the Operational Excellence Show - and I couldn’t be any prouder of myself and my guests for having it made thus far! I recorded this podcast just before my birthday - reflecting on yet another year on this earth and another year in business.

What did I do to get this far? Actually, I don’t...