Aug 28, 2020
The connection between contact centre operations and a family-run Scottish Whisky Business is certainly not that obvious. However - My guest Karen Somerville shares how she had to change and pivot in her business pretty fast, as the world market place changed with Covid-19.
She explains candidly how difficult it was...
Aug 21, 2020
My guest this week is Andi Lonnen, Founder of the Finance Training Academy, Speaker and Author - all things Finances.
Andi founded her business after a sabbatical cycling the Swiss Alps! I just had to get to know this lady and find out what made her leave her Chief Financial Officer role and start a...
Aug 14, 2020
My guest today is a lady I absolutely admire! She founded a boutique operations management firm 15 years ago and to date serves CEO’s of Small Businesses but also C-Suite Executives as a consultant to instil operational excellence in their businesses! Alicia reviews her clients’ business infrastructure by using...
Aug 7, 2020
Last week’s podcast was all about the Ops Manual – so that your operations run like clockwork - even when you are not there. Or – so that in a crisis – as COVID 19 – you have it all in one place and won’t have to frantically search for documents or processes!
It did make me think though. What is...