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The Operational Excellence Show

Sep 29, 2022

On the 29 September 2016, I got very very angry! I realised that my cancerversary will always be 3 days before my wedding anniversary! 

Fast forward 7 years - I’m reflecting on the journey. As a cancer traveller, a wife, a mother (and Oma) as well as a business owner. I’m honoured to be sharing a very personal...


Sep 21, 2022

We don’t speak about money and customer service! Nor do we focus on money and customer experience. Whether that’s a British or Swiss or even worldwide phenomenon is really by the by. My guest today talks, lives and breathes money and wealth!

Christine is under no illusion - money is a sensitive topic - but she...


Sep 14, 2022

My guest today is David Baer of Baer on Marketing!

We all know how often marketing strategies and activities are out of sync with the actual customer experience post sales or service delivery! 

We discuss the importance of brand alignment across the entire customer journey. 

But also how and why email marketing is so...


Sep 8, 2022

Welcome to Customer Service Delivery made Easy! 

Inside Customer Service Delivery made Easy you will gain clarity where your operation is doing really well! And where it does need some work!

You will be clear on what your CS Job description needs to look like! You will have a check-list to ensure your CS role is clearly...


Aug 31, 2022

My guest today is Andrew Wrobel, Founding Partner of Emerging Europe, a London based growth hub for Eastern European countries!

Andrew trained as a journalist, he specialises in location strategy and nation branding, foreign direct investment, technology and innovation, sourcing, technology and innovation, and...