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The Operational Excellence Show

Nov 30, 2022

The connection between contact centre operations and a family-run Scottish Whisky Business is certainly not that obvious. However - My guest Karen Somerville shares how she had to change and pivot in her business pretty fast, as the world market place changed with Covid-19.
She explains candidly how difficult it was at...

Nov 23, 2022

Nikki is a brand strategist and authentic messaging experts who work with brilliant leaders of leaders…. So people like me coaches, consultants, experts, service based business owners… who are hiding - sometimes in plain sight! 

Nikki had a high-flying career…. Until THAT very scary moment happened in her life at...

Nov 16, 2022

Today I'm welcoming Paul McCarthy, CEO of Snapfix and yes, it's Snapfix not  SnapChat, as you will hear me calling it! There is a story to this - which Paul will tell himself!  Snapfix is one of the most amazing innovations I have recently seen in technology! There are industries notoriously failing from a maintenance...

Nov 9, 2022

Peak Season is approaching and with that can come stress, anticipation but also success. This year perhaps brings an extra and great pressure, as the world is dealing with high inflation costs, a war with no end in sight, staff shortages and increasing disruption of services.

So how do we prepare? In this episode we...

Nov 2, 2022

Sales…. Arghh - for so many heart centred service providers, Sales is a hot potato topic! We - I include myself - don’t want to sell! We want to serve!

Yet how can you truly serve if you don’t sell?

My guest today is Kristin Zhivago, President of Zhivago Partners, a digital marketing agency. Krisitn knows her...