Jul 30, 2021
Today’s episode is slightly different! We are talking about celebrating success! And my two personal words for this business year…. Focus & Joy!
What’s my secret sauce? Could that also be your secret sauce?
Jul 21, 2021
What does CX have to do with French Cuisine,
with Hongkong or Marketing!
Actually everything if you are Julien Rio!
In today’s interview my guest shares the 3 ways of gathering feedback from your customers. He also alludes to the Dunning-Kruger Effect - which he says is omnipresent in CX and where you as the CEO...
Jul 15, 2021
Human Resources has evolved so much over the
last couple of years - never mind throughout the Covid-19
Meet Jo Regan-Iles, Group People Officer for The Sigma Financial Group and one of the few Commercial HR leaders having the employees at the centre of everything She does.
In today’s episode Jo is sharing...
Jul 7, 2021
Automation is a big deal in the contact centre
world! The tools we need and use, often at a significant cost, are
supposed to make our front line agents more productive at the right
time, the customers' life easier and the FCO’s cost reduction
But… is this really what happens?