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The Operational Excellence Show

Jun 30, 2021

Today - we are diving into the why, what, and how of the German DACH Customer Experience Awards with moderator and organizer Marcus von Kloeden!

Marcus takes us behind the scene of this very first DACH summit and CX awards - not something you do easily in the midst of a pandemic!

We discuss the following topics

  • What...

Jun 23, 2021

I recently took my Customer Experience Management course with Daniel Ord of Omnitouch International  with the view to sit my CCXP Exam in the next couple of weeks.

Today - I am taking you through this course…. In an effort to give you some clarity what Customer Experience really is and what we deem to be the 6 Core...

Jun 16, 2021

Heute unterhalten wir, Marcus und ich, uns über die allerersten DACH Customer Experience Awards!

Marcus erzählt uns wie er dazu kam, diese Awards auszuschreiben, warum er glaubt, dass es ein Live-Erlebnis sein soll und was in ihm vorging, als die Pandemie ihn gezwungen hat, diesen Event von 2020 auf 2021 zu...

Jun 9, 2021

A CEO with conviction lets people’s brains relax, so to speak. She is letting them concentrate on what needs to be done. When people feel more secure in the future, they're happier and produce higher quality work. A leader who can demonstrate conviction will be more successful, and so will everyone she works with....

Jun 2, 2021

This week’s leading Gent is Hans Luyts , a knowledge management consultant who helps the IT team solve the knowledge and communication challenges that bottleneck their productivity.

He makes quite a bold statement…. Nobody should need to call the IT department. Full Stop. 

In this episode, Hans candidly shares...