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The Operational Excellence Show

May 29, 2020

For years on end there has been this chicken and egg scenario in the contact center world!

The question is - what comes first - Operational Management or Customer Experience? 

In this episode Dan Ord and I explore the differences in the two roles but also look at what they have got in common. 

And… we...

May 22, 2020

Sandra Green is a certified executive coach, founder of the Women Leaders Association (, speaker and author. Her passion is in helping leaders recognise their brilliance and break through their limiting beliefs.  Her READY framework provides a model for bringing greater feminine energy into the...

May 15, 2020

As I record today’s episode, the United Kingdom is still in lockdown - and it’s most likely to be extended for another couple of weeks. 

Many contact centres moved their workforce into home offices - with great effort, lots of logistics involved and at a huge cost to the business. It was, and still is, the right...

May 8, 2020

In today’s episode I am talking to a LinkedIn expert! Over the last couple of months LinkedIn has quickly risen to the platform of choice for so many professionals and entrepreneurs! 
There is a reason for that!

LinkedIn is more than just another job-platform!

LinkedIn is more than just another sales...

May 1, 2020

We are seeing the recruitment industry change at the speed of light. The current Covid-19 crisis forces businesses to look at Working from Home solutions on all levels.

Some people, like myself, have been an advocate of Home Woking for many years! One of these people is Jo Griffiths

. We hear from Jo about...