Preview Mode Links will not work in preview mode

The Operational Excellence Show

Mar 27, 2020

I first met Willow in 2018, we both attended a course by Heather Dominique to think about our deposition of being ‘Highly Sensitive” - that doesn’t mean we are highly emotional or irrational as many people would assume! You will hear in the interview what traits HSP’s have and why they make excellent Customer...

Mar 20, 2020

Hi everyone, welcome to this episode! I’m delighted it comes on the back of Episode 6 ‘How to set yourself up for a Successful Day in the Office
- I got a number of comments and requests around 

“And what happens next - I have done all the coaching with my agent / Teamleader / Member of staff - but somehow...

Mar 13, 2020

Today I’m talking to Joy Bains. Hands down - Joy is one of the best project / programme managers I have worked with in my career. 
I hired Joy in May 2019 - simply because I struggled to deliver a global, multilingual programme, spanning around the world - from Malaysia to Puerto Rico.

In this episode Joy shares...

Mar 6, 2020

In our fast-paced environment, most of my Team Managers and Ops Managers struggled to demonstrate how they worked through their day.

 Often - at the end of the day - they sat at their desks - wondering whether or not to actually go home - as their to-do list was endless! And yet again some of the coaching they had...