Apr 24, 2020
In this episode I’m discussing the hot potato in the contact center industry - well any industry for that matter - Customer Experience - what do we measure and how do we measure it.
My guest is an absolute authority in this field - Morris Pentel Morris is the Chairman of the Customer Experience Foundation, he is also a consultant in Business Transformation, all things Omnichannel and of course customer experience. Morris calls himself the Chief Student at London School of Customer Experience. He is simply THE authority in the field.
My Podcast is produced by: https://www.unavoided.com