Mar 9, 2022
I’m joined by a very special guest this week:
Gregorio Oglioni. Gregorio is CCXP Certified and has been in
customer experience for a long long time!
Gregorio is one of the very few experts,
linking customer experience directly to your P&L! We are
discussing this link in our interview today - something a lot
of experts shy away from.
It’s
not that straightforward to calculate your financial investment
into hard core dollars - or in Gregorio’s case Swiss Francs!
We
chat about CX in Switzerland and Globally, we touch on his podcast
“the CX goalkeeper” and of course Gregorio will reveal what
football has got to do with all of this!
We
discussed our experience at last year's DACH CX Awards and the
importance of CX experts to work in collaboration with each other
but also with all the various areas of a
business.
Enjoy the show!
Social Links
LinkedIn: https://www.linkedin.com/in/gregorio-uglioni/
CXgoalkeeper Podcast: https://cxgoalkeeper.com/podcast/
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production