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The Operational Excellence Show

Apr 20, 2022

We all need breaks in our days - yet ever too often we find ourselves at the end of a busy day, packed with meetings and a ton of deliverables, we are exhausted and we realise - Gosh I didn’t even have lunch today!

Caitlin and her partner Will recognised just that, got their heads together and created Interlude - the...

Apr 13, 2022

What if…. You could make every conversation valuable? What if….. Your advisors would automatically know what the next good step is for your customer? What if your coaching was really targeted so that your results immediately improve?

Sounds like every Contact Centre Managers dream - right?
My guest today knows all...

Apr 6, 2022

In today’s service delivery world, we can’t even imagine what we would do without Artificial Intelligence - AI; Data we look at, Data we work with, Data we use to make our customers lives easier and our business lives more successful. In today’s podcast I’m discussing the Role of AI and Process Improvement with...