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The Operational Excellence Show

Apr 28, 2021

Lee Houghton knows all about knowing…. And subsequently doing!

If you are leading an operational team or a change team - you must meet Lee! As a Business Improvement Coach, Leadership Coach, Change Agent Mentor & Podcast Host, Lee has had the most random of journeys to get to where he is today. His journey has...

Apr 21, 2021

Sarah Al-Hussaini is the Co-Founder and Chief Operating Officer of, the world's leading customer service automation platform, powered by artificial intelligence.

Ultimate has been named by WIRED, as one of Europe's Hottest 100 Startups and by Forbes, as a Top 100 Most Innovative Companies globally.


Apr 14, 2021

A Mentor on a mission to guide you towards an exceptional life.

Lorna wants you to spend your days feeling energised and fulfilled, continuously creating powerful results in all areas of your life.

This is for you, your business, your career, leaders, teams & their employees.

Lorna fell in love with Personal &...

Apr 7, 2021

You probably have used the chat function offered by a number of businesses such as banks, airlines, hotels, credit card companies…. And most probably you had mixed emotions and experiences with using this tool.

Now - as a contact centre channel goes - chat has been around for a long time! Yet - it is also one of the...

Apr 6, 2021


My guest today is David Rumble - an out-sourcing expert like no other! But not only that, David is also a consultant, who has built more than one successful consultancy agency in the contact centre space!

We all know that consultants have a mixed reputation - so what David has got to share is not only how to be...