Apr 13, 2022
What if…. You could make every conversation
valuable? What if….. Your advisors would automatically know what
the next good step is for your customer? What if your coaching was
really targeted so that your results immediately improve?
Sounds like every Contact Centre Managers dream - right?
My guest today knows all the analytical pains we have got - and in 2018 he decided to do something about it!
Starting a tech company just before the pandemic hit and subsequently growing it to 35 FTE - that’s a remarkable achievement! Jimmy shares very candidly what keeps him away at night1 But first and foremost - his enthusiasm for solutions oriented data is infectious!
Customer Service Delivery Made Easy - https://forms.gle/2kjJDJuYz7kXAoMU8
Jimmy Hosang on LI https://www.linkedin.com/in/jimmy-is-analytics/
The Modular Analytics Co. https://www.tmac.ai/
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production