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The Operational Excellence Show

Apr 13, 2022

What if…. You could make every conversation valuable? What if….. Your advisors would automatically know what the next good step is for your customer? What if your coaching was really targeted so that your results immediately improve?

Sounds like every Contact Centre Managers dream - right?
My guest today knows all the analytical pains we have got - and in 2018 he decided to do something about it! 

Starting a tech company just before the pandemic hit and subsequently growing it to 35 FTE - that’s a remarkable achievement! Jimmy shares very candidly what keeps him away at night1 But first and foremost - his enthusiasm for solutions oriented data is infectious!


Customer Service Delivery Made Easy -

Jimmy Hosang on LI

The Modular Analytics Co.

Marianne on Linkedin:

Rutz Consulting Website:


This Podcast is produced by: Andrew Madden Photography & Media Production