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The Operational Excellence Show

Mar 29, 2023

Today's teaching is well and truly focused around your customers! 

And remember - we are customers of each other! We are not designed to operate in silos! 



We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…



Mar 22, 2023

Today we are discussing the importance of recording why you and your team are doing what your doing! 

Most of our clients struggle to produce an operational manual or ensure they have systems in place that allow the business to run, even if some key stakeholders are not available!



We have created an amazing...

Mar 15, 2023

Today is the first instalment of our foundational series "Customer Service Delivery Made Easy"

Over the next four episodes I will be looking at some of the basics & will be sharing insights, tips & tricks to help set up your Customer Service Delivery for success. 

In this episode I’m going to lay out a powerful 3 step...