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The Operational Excellence Show

Apr 6, 2021


My guest today is David Rumble - an out-sourcing expert like no other! But not only that, David is also a consultant, who has built more than one successful consultancy agency in the contact centre space!

We all know that consultants have a mixed reputation - so what David has got to share is not only how to be a consultant but also what it takes to bring about real change in the industry.

Adding value as consultants can be hard, as we are not only implementing change - we teach people how to do things - so that we can make ourselves redundant. And that’s the difference between a freelancer and a consultant.

David is also a dedicated supporter of a number of charities and not for profit organisations. One charity very close to Dave is Ballboys - and he will tell you why!

This Podcast Webpage:

David at LinkedIn:


Marianne at LinkedIn: