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The Operational Excellence Show

May 19, 2021

With Brexit done - all of you serving customers in more than one languages, well more than just English, you know how difficult it has become to recruit the right talent for your French, German, Spanish, Dutch customer service teams.

On top of the language - you also face the fact that the pandemic has accelerated digitalisation and automation in service delivery. Now you have got a double whammy - you need the language and the digital skill-set!

Here is where CMR recruitment comes in! I’ve had the pleasure of working with Paul and his team a couple of times over the last 12 - 18 months! He delivers!

In this episode you learn

  • Why it’s important to have a trusted language recruitment partner
  • What the new skill sets look like
  • How you gain the competitive advantage in delivering excellent automation / digitalisation with the right people in your team!


Paul's LinkedIn:

Customer Management Resourcing group:


Artificial Intelligence - what has recruitment got to do with it? :


Marianne on Linkedin:

Rutz Consulting Website:


This Podcast is produced by: Andrew Madden Photography & Media Production