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The Operational Excellence Show

Jan 20, 2021

Shannon Burch, Director of Western Financial Group and Co-Founder of Brilliantly Forward 

This week's Leading Lady is Shannon Burch, a banker through and through! Shannon can look back on a long standing career in Banking and Customer Service! She served CIBC as Vice President, as Director of Business Solutions and Operational Projects with Scotia Bank in Toronto.

She led a multi-layered team of 67 leaders and 300 staff across 31 branches as Vice President Everyday Financial Services with ATB Financial before moving to the Western Financial Group where she is the head of the customer contact centre. 

Shannon leads from the heart. For her it’s quite simple…. Celebrate the gifts you have in your team and let the gifts shine. 

In her passion project “Brilliantly Forward” she practises what she preaches every single day, allowing entrepreneurs to tap into her wealth of experience so they can shine. 


Brilliantly Forward:

Western Financial Group:

Marianne on LinkedIn:

My Podcast is produced by: