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The Operational Excellence Show

Nov 25, 2021

Welcome to part 3 of the people / process / profit mini series! 

In today's show we are diving into the third P - Profit - in the CX space! 

Operational Excellence / Customer Service and Customer Experience typically scream COST! Yet - When I speak to clients I am putting a lot of emphasis on the fact that a well managed customer service department indeed can save costs and return a profit - albeit those numbers are not easily drawn out or substantiated.

We will cover how you can "Amplify" profits with a focus on customer experience.


Episode 79

Episode 80

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This Podcast is produced by: Andrew Madden Photography & Media Production