Nov 3, 2021
Peter Ryan is probably the best known and most trusted CX Advisor/Analyst in the Contact Centre Space!
Peter has a love of Data, Analysis and Insights
like no other - and he can bring figures to
live!
In
today’s episode we speak about the changes in the BPO Market
Place.
Did
you know South Africa is still up there despite the political
unrest?
Have you noticed the trend
to Onshore opportunities companies are now looking for?
And - How does cultural fit and acceptance
influence decision makers on their choice of service
delivery?
Peter was already a guest on the Operational
Excellence Show about one year ago! If you have not yet listened to
the show (Episode 40) - For
the love of data - I
recommend you do!
You can find Peter Ryan on Linked In Or Visit his Website
to read his many
publications!
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production