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The Operational Excellence Show

Jun 23, 2021

I recently took my Customer Experience Management course with Daniel Ord of Omnitouch International  with the view to sit my CCXP Exam in the next couple of weeks.

Today - I am taking you through this course…. In an effort to give you some clarity what Customer Experience really is and what we deem to be the 6 Core Competencies in CX!


DACH CX Awards Website:

Marcus von Kloeden on LinkedIn:

Omnitouch international:

Marianne on Linkedin:

Rutz Consulting Website:


This Podcast is produced by: Andrew Madden Photography & Media Production