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The Operational Excellence Show

Mar 17, 2021

Alex Mead was probably every contact centre manager's nightmare agent! He would not get off the phones until he was able to help the customer. He would promise a callback and do it - long before the industry realised that this might be a good process to offer.

And Alex clearly knew from the very start of his career - we are in the business of helping to solve problems.

In his career, Alex has designed customer service departments for many well known firms, including IAG where British Airways belong to! Some of his solutions seem to be just straightforward and simple - and one quietly wonders, why not every firm would implement them!

And to this date - no matter who Alex works for - he sees himself as the customer service advocate that we all so desperately need in today’s challenging contact centre environments!

Alex on LinkedIn:

Marianne on 

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