Mar 17, 2021
Alex Mead was probably every contact centre manager's nightmare agent! He would not get off the phones until he was able to help the customer. He would promise a callback and do it - long before the industry realised that this might be a good process to offer.
And Alex clearly knew from the
very start of his career - we are in the business of helping to
solve problems.
In his career, Alex has designed customer
service departments for many well known firms, including IAG where
British Airways belong to! Some of his solutions seem to be just
straightforward and simple - and one quietly wonders, why not every
firm would implement them!
And
to this date - no matter who Alex works for - he sees himself as
the customer service advocate that we all so desperately need in
today’s challenging contact centre environments!
Alex on LinkedIn: https://www.linkedin.com/in/alexmead
Marianne on LinkedIn: https://www.linkedin.com/in/marianne-rutz-351b0a5/
https://www.rutzconsulting.com
My Podcast is produced by: https://www.unavoided.com