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The Operational Excellence Show

Aug 3, 2022

First Impression Training is a people development organisation, specialising within the call and contact centre environment, wholly focused on creating positive and lasting change in the way a company's people interact with their prospects, customers and each other to encourage the win-win!

This is a BIG promise! In today’s interview Marie shares candidly how she became a victim of her own success when she was freelancing in the training industry. She had a choice - stay small and do as she always did or -

Think Big
Start Small
Scale Fast

Her husband joined the business - subsequently the couple grew their contact centre training business very successfully! As a fellow CX Awards judge, Marie knows exactly what good looks like - but she also firmly believes that one has to stand out! Be the purple Cow - a fabulous story!


Marie Cross on LinkedIn:

FIT First Impression Training:

Marie’s Book


Course Waitlist:

Marianne LinkedIn:


This Podcast is produced by: Andrew Madden Photography & Media Production