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The Operational Excellence Show

Oct 16, 2020

Artificial Intelligence - a buzz word in the contact centre world - and one that can eat up a lot of resources, money and, frankly, often does not produce the desired result.

My guests today are David Naylor from Humanotics and Paul Carter from Customer Management Resources. Two experts in their fields - working together helping contact centres to get their Artificial Intelligence gathering right, employing people with unique skill-sets to drive the results and subsequently the savings that firms are looking for. 

Enjoy the conversation! 


Customer Management Resourcing

Digital Workforce Guide:

Paul Carter on LinkedIn:

David Naylor on LinkedIn:

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