Jun 9, 2021
A CEO with conviction lets people’s brains relax, so to speak. She is letting them concentrate on what needs to be done. When people feel more secure in the future, they're happier and produce higher quality work. A leader who can demonstrate conviction will be more successful, and so will everyone she works with. That’s an assessment of Forbes - but absolutely measures up today’s guest speaker.
Helen Hickin is not the conventional CEO,
running her contact centre in Prague guided by economic principles,
bottom line figures only! Helen is a founding member of the ICON
team and has over 30 years of experience in contact centres
encapsulating both supplier and client perspectives. She has
established successful contact centre operations in both the UK and
the Czech Republic. Helen thrives on executing excellence and is
recognised as one of the industry's most successful CEOs and
thought leaders.
It
is refreshing to hear Helen speak about compassion, conviction and
trust in the same tone and with the same passion as she is talking
about profitability and prosperity! Helen has led her firm through
two very tough economic and social challenges - the financial
crisis in 2008 and the Covid 19 Pandemic since 2020 - for 18 months
now.
In this episode Helen talks
about:
Helen’s secret
sauce? True compassion overlaid with a health dose of
pragmatism!
Enjoy!
ICON on LinkedIn: https://www.linkedin.com/company/iconcommunicationcentres
Helen Hickin on LinkedIn: https://www.linkedin.com/in/helen-hickin/
ICON on Twitter: https://twitter.com/ICON_Prague
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production