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The Operational Excellence Show

Feb 9, 2022

Guess what happens when you meet at Waitrose’ wine bar at KingsCross…. You end up working with the #Ateam and are going to win the best Outsource Contact Centre of the Year Awards at the European Contact Centre and Customer services Awards 2021!

Speaking to William about Customer Management  is just pure joy!

When you meet up with people who absolutely love the industry, believe in the opportunities a good customer service centre brings to clients, BPO and agents - my heart just jumps! But not only is William one of the best Directors of Market Engagement in the BPO world, he also shares a few hidden talents with us.

We discuss entrepreneurship, we speak about professional loneliness and the importance of bringing the professional and personal elements of our lives together.


Social Links



New Ways:

Marianne on Linkedin:

Rutz Consulting Website:


This Podcast is produced by: Andrew Madden Photography & Media Production