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The Operational Excellence Show

Jul 21, 2021

What does CX have to do with French Cuisine, with Hongkong or Marketing!
Actually everything if you are Julien Rio!

In today’s interview my guest shares the 3 ways of gathering feedback from your customers. He also alludes to the Dunning-Kruger Effect - which he says is omnipresent in CX and where you as the CEO can start implementing CX without breaking the bank!

We also open “Pandora’s box”... by asking the question - Who should the Head of CX report to….

An interesting and exciting discussion! 




CXTherapy on YouTube:

Twitter: @Marketing_JR


Marianne on Linkedin:

Rutz Consulting Website:


This Podcast is produced by: Andrew Madden Photography & Media Production