Jul 21, 2021
What does CX have to do with French Cuisine,
with Hongkong or Marketing!
Actually everything if you are Julien Rio!
In today’s interview my guest shares the 3 ways of gathering feedback from your customers. He also alludes to the Dunning-Kruger Effect - which he says is omnipresent in CX and where you as the CEO can start implementing CX without breaking the bank!
We also open “Pandora’s box”... by asking the question - Who should the Head of CX report to….
An interesting and exciting discussion!
CXTherapy on YouTube: https://www.youtube.com/watch?v=KJ-JGBJqPeQ
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production