May 13, 2021
What if you could deliver High quality Customer
Service and High profitability?
In
this episode I am taking you back to the Leaders In Service Summit
from 12th May 2021! This was the opening keynote!
How
can you stand out in customer service and make money / reduce the
cost?
1. Harvest your low hanging
fruit
You will find it’s not that difficult!
2.
Empower your people to take action
Give
them the platform and tools to take action!
3.
Use Automation wisely
It
doesn’t take much to get your IVR messages sorted!
Triage - quite simple - yet so
effective!
- Delegate what you can
Guess what - your team wants to help!
Links:
Marianne on LinkedIn:
https://www.linkedin.com/in/marianne-rutz/
https://www.rutzconsulting.com
Customer Satisfaction Survey
2021
https://www.instituteofcustomerservice.com/research-insight/ukcsi/
This Podcast is produced by: Andrew Madden Photography & Media Production