May 13, 2021
What if you could deliver High quality Customer
Service and High profitability?
In this episode I am taking you back to the Leaders In Service Summit from 12th May 2021! This was the opening keynote!
How can you stand out in customer service and make money / reduce the cost?
1. Harvest your low hanging fruit
You will find it’s not that difficult!
2. Empower your people to take action
Give them the platform and tools to take action!
3. Use Automation wisely
It doesn’t take much to get your IVR messages sorted!
Triage - quite simple - yet so effective!
Customer Satisfaction Survey
This Podcast is produced by: Andrew Madden Photography & Media Production