Preview Mode Links will not work in preview mode

The Operational Excellence Show

Jan 27, 2021

Today’s Leading Lady is Paula Kennedy Garica, Vice President of Concentrix, an award winning global outsourcing solutions provider.

Paula started her career in the contact centre world as Sales Manager in BTNI before moving into the outsourcing space and serving well known service providers such as Teleperformance, HCL, TeleTech, Sitel and now for the last 5.5 years with Concentrix. 

Today we chat about what is needed to make it to the top in an international firm… and it might not be what you think it is!

Hear Paula speak about Finding the North Star, the importance of a mentor and also to be unapologetically ambitious in what you do!

Paula says: We are fanatical about creating exceptional experiences across the customer journey for the world’s best brands.

We discuss the German 30% mandatory boardroom quota for women (who would come up with a figure of 30% we wonder), and we ponder over the €90k fine Paris City Hall incurred having too many women in senior roles! Honestly - we wonder would anyone have paid €90k for having too many men in leadership roles? 

Paula Kennedy Garcia LI


Marianne on LinkedIn:

My Podcast is produced by: