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The Operational Excellence Show

Oct 23, 2020

Peter is THE go-to expert for data relating to the BPO industry. He has been at the forefront of contact centre services market advisory for over a decade!

He began his career in London at Datamonitor in 2003 and quickly established himself as one of the foremost experts in the burgeoning Customer Experience (CX) sector. 

Over the course of his career, Peter has advised contact centre outsourcers, their clients, industry associations and governments, on matters ranging from vertical market penetration and service delivery, to best practices in offshore positioning. 

Peter Ryan’s expertise in outsourcing has been recognised multiple times. He was awarded’s most recent prestigious Best Respected Contact Centre Professional and was included in Fonolo’s Top 16 Analysts Covering Customer Experience. He was also included in each iteration of the Nearshore Americas Power 50 influencers listings, which identified the most important outsourcing executives in the Western Hemisphere.

And just on the 20 October, the day of the recording of this episode, Peter was included in the Top 20 Social Media Superstars in Nearshore technology services. 

Throughout his career Peter Ryan has been a much sought-after speaker, headlining multiple events around the world. He has also been frequently quoted in the media on a variety of matters pertaining to BPO and contact centres. 

Ryan Strategic Advisory

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