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The Operational Excellence Show

Jun 12, 2020

Martin started his contact centre career as an agent on the phones in a small contact centre in London. He has been in this vibrant, fun, diverse, creative and hard working Contact Centre industry now for the last 25 years.

He’s worked his way through a number of roles in the industry - from Team Leader to Contact Center Manager, to Director of Quality. 

This industry allows many of us to work abroad - Martin worked in Madrid and also Istanbul. He has been serving as a judge in the industry and has spoken at the contact centre Expo.

His enthusiasm for this industry has seen Martin create & host the UK's first podcast about Contact Centres called 'Get Out of Wrap'. #GOOW! 

In his spare time Martin loves to be with his 3 children, he is also a volunteer for a local homeless charity and is an ambassador for White Ribbon UK.

I couldn’t be more excited to welcome Martin to today's Operational Excellence Show! 

Martin's LinkedIn Profile:


My Podcast is produced by: