May 29, 2020
For years on end there has been this chicken and egg scenario in the contact center world!
The question is - what comes first - Operational Management or Customer Experience? In this episode Dan Ord and I explore the differences in the two roles but also look at what they have got in common. And… we will answer the question for you - from our perspective of course!
Dan Ord LinkedIn: https://www.linkedin.com/in/daniellawrenceord/
My Podcast is produced by: https://www.unavoided.com