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The Operational Excellence Show

Apr 24, 2020

In this episode I’m discussing the hot potato in the contact center industry - well any industry for that matter - Customer Experience - what do we measure and how do we measure it.

My guest is an absolute authority in this field - Morris Pentel 

Morris is the Chairman of the Customer Experience Foundation, he is also a consultant in Business Transformation, all things Omnichannel and of course customer experience. 
Morris calls himself the Chief Student at London School of Customer Experience. He is simply THE authority in the field.

Morris Pentel LinkedIn Profile:
Customer Experience Foundation: School of Customer Experience:

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