Nov 30, 2022
The connection between contact centre
operations and a family-run Scottish Whisky Business is certainly
not that obvious. However - My guest Karen Somerville shares how
she had to change and pivot in her business pretty fast, as the
world market place changed with Covid-19.
She
explains candidly how difficult it was at times, but she also
shares her 3 key points in crisis management she would always,
always ensured are followed through:
- Listen to your staff
- Do your research
- Don’t get disheartened by feedback (especially
negative feedback)
If you treat your own operation as if it was
your “family business” you will quickly realise that many of the
conversations and processes are so much easier to explain and to
follow through!
Links:
LinkedIn: https://www.linkedin.com/in/karen-somerville-aaa99127/
Website: https://www.angelsshareglass.com
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production