Preview Mode Links will not work in preview mode

The Operational Excellence Show

Apr 17, 2020

My client today is an expert in the lighting industry! Just look at the light-bulb you may have in your home, or the Smart Lighting solution you may have - it could be from Signify - formerly Philips Lighting.

In today’s interview, Bart-Hendrik Huisman, Head of Customer Satisfaction with Signify and I, discuss what it takes to set up a global operation, starting in Kuala Lumpur ending in Puerto Rico. 

2 Years ago Signify went on a journey which saw the business model change in Signify but not the value the customer would get when needing support. 


Bart-Hendrik Huisman LinkedIn Profile:

Our Facebook group:

My Podcast is produced by: