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The Operational Excellence Show

Jun 8, 2022

Imagine being told by your dad - “you go and help your mother”. Normal, no big deal!

Well - it is if your mum is the CEO of a distruper BPO in Rumania.
Alexandra fell into the contact centre industry…. 15 years on she is going strong!

She learned to manage operational delivery and excellence through a number of roles in the Ops space starting off as an agent, progressing to Team leader, ops leader, call centre manager learning from the best!

It wasn’t always plain sailing for Alexandra! Being Mum’s daughter brings its own challenges, Alexandra share candidly how she needed to work hard to get judged on merit rather than connection.




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This Podcast is produced by: Andrew Madden Photography & Media Production