Preview Mode Links will not work in preview mode

The Operational Excellence Show

Nov 25, 2021

Welcome to part 3 of the people / process / profit mini series! 

In today's show we are diving into the third P - Profit - in the CX space! 

Operational Excellence / Customer Service and Customer Experience typically scream COST! Yet - When I speak to clients I am putting a lot of emphasis on the fact that a well...


Nov 17, 2021

Today we are diving into the second P in the People - Executing Process - Amplifying Profit - the 3 P’s I am referring to regularly!

My guest today is Mark Buckley of MXB consultancy and Associate Director of Rutz Consulting!

We are diving into operational delivery best practice! You will learn how to discover...


Nov 10, 2021

Today we are kicking off a 3 part Series under the Header Leading People - Executing Process - Amplifying Profit - the 3 P’s I am referring to regularly!

My guest today is Teresa Robertson of Endrick Consulting and Associate Director of Rutz Consulting! 

Everything in any business starts with people! In the new...


Nov 3, 2021

Peter Ryan is probably the best known and most trusted CX Advisor/Analyst in the Contact Centre Space! 

Peter has a love of Data, Analysis and Insights like no other - and he can bring figures to live!

In today’s episode we speak about the changes in the BPO Market Place.

Did you know South Africa is still up there...


Oct 27, 2021

I love meeting influential women - today’s guest, Dion Johnson, is one of them!

Starting her career in midwifery she is one of the most influential women of colour in the British Executive Coaching space who has taken the word “birthing” to a completely different level!

In today’s interview Dion candidly speaks...