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The Operational Excellence Show


Feb 12, 2020

When contact centers - or as they were then called, call centers started in ernest, everything was done the old fashioned way. Remember faxes? Or Telephones with a receiver? Or having to raise your hand to go to the toilet?

In today’s episode we examine how the contact centre industry has changed - or… has it really changed?

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My Podcast is produced by: https://www.unavoided.com