Feb 12, 2020
When contact centers - or as they were then called, call centers started in ernest, everything was done the old fashioned way. Remember faxes? Or Telephones with a receiver? Or having to raise your hand to go to the toilet?
In today’s episode we examine how the contact centre industry has changed - or… has it really changed?
Our Facebook Group: https://www.facebook.com/groups/582396082326472/?source_id=1807833562816621
My Podcast is produced by: https://www.unavoided.com